Chief Operating Officer


Job Description

Reporting to the CEO, the Chief Operating Officer serves as an integral member of the leadership team and leads a team of professionals across a diverse array of functions.

S/he is responsible for the development and execution of the Foundation’s strategies, policies, and procedures in all central operations areas including finance, accounting, technology, human resources, volunteer management, legal, and workplace administration. S/he optimizes the performance of operational areas to collaboratively support the dynamic needs of a growing organization.


Major Responsibilities:


• Manages the Foundation in the development of its overall strategic, financial, and project management planning.

• Establishes organizational policies, practices and procedures that promote a diverse and inclusive culture focused on high performance, collaboration, and continuous improvement

• Executes CFO activities, including leading all aspects of financial planning, budgeting and forecasting, internal and external reporting, and audit oversight

Team and Operational Management

• Leads the Operations team, coaching and developing them in the attainment of organizational and professional development goals

• Responsible for strategy development, annual plans and goals for the Operations team

• Engages at various levels with the Foundation’s broad and diverse constituent base, working closely with the Board of Directors

• Serves as the staff liaison for the Board Finance Committee facilitating finance policies, monitoring, and investment strategies with the external advisors

• Incorporates and influences development of national support services and policies by Make-A-Wish America

• Develops, manages, and cultivates vendor partnerships

• Maximizes utilization of financial resources, ensuring the efficiency and integrity of accounting functions and internal controls

• Optimizes the use of data and technology in supporting business needs, leveraging resources and platforms from Make-A-Wish America and providing additional technology to meet the Foundation’s needs

• Oversees the human resource function, developing a high-performance workforce of 45+ staff and 1700+ volunteers through consistent and effective

recruitment and hiring practices, development and training, and strong engagement of our team.

• Develops the organization’s workplace model, including its business continuity plans, remote work structure, and oversight of office management and administration for offices in Chicago and Peoria.

• Handles all legal matters for the Foundation, seeking external support as needed

• Performs other duties as required

Required Skills & Competencies:

• Proven track record of team leadership and capacity building, and ability to work in a collaborative environment

• Strong analytical and problem-solving ability

• Demonstrated competency with strategic plan development and frameworks

• Strong financial acumen and skills in budgeting, financial analysis and modeling

• Excellent verbal and written communication skills, with the ability to translate complex concepts in easy to understand and transparent ways

• Excellent organizational, time and project management skills

• Solid understanding of business functions including human resources, finance, and technology

• Proficiency with Microsoft Office 365, financial accounting software, and CRM databases

Preferred Education & Experience:

• 10 or more years of experience in operational leadership

• 3+ years experience as a Chief Operating Officer or similar role

• Bachelors degree (masters preferred) in business related discipline

• Not-for-profit experience preferred

Job Requirements