Remote Customer Service - Bilingual in Mandarin

Beacon Hill Staffing Group, LLC

Job Description

Our client is a national consulting firm serving communities across the US and helping support their Emergency Rental Funding programs due to COVID. They are currently looking to ramp up their remote customer service team! Beacon Hill is seeking Remote Customer Service - Bilingual in Mandarin to field incoming phone calls of varying degrees of urgency and complexity and bringing each call to resolution with compliance and compassion in mind. This is a contract role going through the end of 2021, with potential to extend to the summer of 2022

The role:

  • Fielding incoming calls and emails from program participants and conducting informational interviews with prospective participants
  • Documenting large amounts of data in compliance with program rules
  • Using strong communication skills to coordinate between various internal departments
  • Using a wide variety of programs and technologies to complete tasks

Requirements:

  • Bilingual in Mandarin is required
  • Ability to work remotely using a PC computer/laptop
  • At least 1 year of corporate office or retail/hospitality experience with demonstrated advancement in previous roles
  • Strong verbal and written communication skills
  • Experience using office computer programs, including MS Office

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)

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