Customer Service & Support I(US)


Job Description

Title: Data Entry/Customer Service

Location: Chicago, IL (Remote till Pandemic ends)

Job Description:



Order processing - ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers.

Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person

Communicate effectively and clearly with distributors, partners, and customers

Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information

Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)

MINIMUM REQUIREMENTS: ("Must have" Qualifications)

2-3 years + experience, minimum, working with data entry, customer service, or similar experience

Familiarity with Microsoft Office programs, such as Word, Outlook, Excel

Excellent organizational and collaboration skills

Ability to work in a constantly evolving environment * Familiarity with or other CRM system is a bonus!

Job Requirements