Customer Service & Support I(US)
Title: Data Entry/Customer Service
Location: Chicago, IL (Remote till Pandemic ends)
Order processing - ensuring daily quotas are hit; validating information from the customer to confirm all requirements are met; advancing or expediting orders as required by customers.
Customer service/support - handling inquiries from internal and external parties regarding operation policies and procedures via email, phone, chats and in-person
Communicate effectively and clearly with distributors, partners, and customers
Ensure customer satisfaction and provide professional follow-ups to address any inquiries that require additional information
Other miscellaneous tasks that may be required of the role (running reports, monitoring order flow, etc.)
MINIMUM REQUIREMENTS: ("Must have" Qualifications)
2-3 years + experience, minimum, working with data entry, customer service, or similar experience
Familiarity with Microsoft Office programs, such as Word, Outlook, Excel
Excellent organizational and collaboration skills
Ability to work in a constantly evolving environment * Familiarity with Salesforce.com or other CRM system is a bonus!